This should be Idaho Steakhouse's new moto. Kip and I decided that we were going to try something new tonight and dine out at a new place by our house. We have been eagerly watching construction as they built what seemed to be "our new hang out." So tonight, two weeks after opening, we decided that we should finally go and give it a try. There are constantly cars lining the streets to go in a see what's new at Idaho Steakhouse.
The buzz has been positive for this upcoming new Steakhouse. People have been excited to promote and support a local business. So we thought yeah that's a bandwagon that we'll get on!
Here is a rundown of our experience tonight:
First, when we walked in the hostest asked how we were and then just stared at me. It was very awkward and uncomfortable, so finally I just said "TWO" and she put our name down. So then we only had to wait 10 minutes (maybe) it was probably not that long at all. We get to our table that was up against pillar and it was nice. It was really hot outside, so it was going to be a great break to sit and have dinner. We sat opened our menu, and I was prepared for a slightly pricier meal, which it was going to be. When the waiter came to our table and put our napkins in our laps I thought, "Ok this is a 'Nice' restaurant." So we proceeded to order and get our drinks. Then dun dun dun it started.
Positive things:
1) It's a new building.
2) It's close to our house
3) They didn't make us wait a lot
4) The bread was yummy and they have Rasberry butter (weird but good)
5) The bar was nice (we weren't in it, and from our angle behind the pillar)
6) Our busser was nice!
Negative things:
1) The hostess was awkward.
2) The waiter took our oder, and then disapeared (we didn't see HIM again until he came to collect our money)
3) Kip ordered salad and I ordered soup, he got his salad, and I had to ask for my soup (about 20 minutes later) which they brought out to me, and then promptly brought our dinner our before I even had a chance to eat the soup.
4) I didn't see one table (except us) who didn't complain about something. (That's a RED flag)
5) We finally got our water, (I guess that's the bussers job, and the waiter was too good to get us water)
6) It took longer than usual to get our food. And apparently they were having "problems" in the kitchen.
7) The menus were falling apart. When you open them up (and put them back together) the ink was smeared on the menu and the prices were big, the standards didn't seem to meet their prices. (We'll talk more about price in a minute)
8) I ordered the "Rasberry Chicken" I thought, hey this is an classy restaurant and I should try something a little different because I bet that it will be fantastic and I'll have to have it everytime. WRONG! I was SO WRONG! I think I had one bite, and gave Kip one bite and was done! EW! It was gross, and I don't ever want to see it or smell it or taste it again.
9) Kip and I both ordered the smashed red potatoes. When we got our meal, there were potatoes on our plate but not smashed ones. I know I'm picky, call me what you will, however the lady who dropped our food off (and I mean dropped) said "Oh we're having problems with the steamer so you get roasted red potatoes tonight. HELLO! That's not what we ordered, I mean red potatoes are fine anyway you want to cook them, but might you forewarm someone when you change their meal? Especially when they are paying good money for it?!
10) Kip ordered a steak (it is a steakhouse and all), and they put a side of sauce on his plate. It was in one of those silver dipping sauce cups, and we were like "Oh yum" but when he tasted it, it was Ketchup. KETCHUP! HELLO....enough said.
11) I really didn't feel like their prices were condusive to their service, food, atmosphere, or ANYTHING! Rar...
12) We became friends with the people behind us, because we were all just waiting, we did a lot of waiting....waiting...waiting...everyone was waiting. Your server, you wait, water, wait, food, wait, check, WAIT.
13) IT WAS HOT! I was sweating, hello, we weren't even that close to the kitchen and I was SWEATING, I was practically pleading with my eyes to Kip to get me the hell outta there. So when the lady (server in training) asked us if we wanted dessert, I was about to laugh HELLO NO! No dessert, I want to leave! So can you hurry and go so we can wait for our check now?
So we could get into this, but we thought we'd give you a small overview of our experience. (haha, just teasing about the small part). This was an experience we thought we needed to share with the greater good, especially those of you living in Boise. We don't know if they just need to work out some kinks in their business or what, but we will not be returning anytime soon, and if we do, it will be under the great assumption that everything will blow!
Hope you're glad that we shared our night with you! Please let us know if you have a different opinion about Idaho Steakhouse, we would like to know if anyone has had a pleasant experience.
Thanks
Kip and Christie
Wednesday, July 11, 2007
Let's Give Em' Something to Blog About...
Posted by Prentice at 8:23 PM
Labels: bad service, dinner, food, Idaho Steakhouse
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